Privacy Policy

1. Introduction

Welcome to bh99e. This Privacy Policy explains in clear terms how bh99e (referred to as "we", "us", or "our") collects, uses, discloses, and protects the personal information you provide when you access or use our website at https://bh99e.pro and the related services offered therein.

By registering an account, visiting our website, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and you consent to the practices described herein. If you do not agree with any part of this policy, please discontinue use of our platform immediately. This policy applies to all users accessing our services from Bangladesh and any other jurisdiction.

2. Information We Collect

We collect several types of information to provide and improve our services to you. This may include, but is not limited to, the following categories:

• Identity information: full name, date of birth, username, and a government-issued identification document (for account verification purposes).
• Contact information: email address, phone number, and city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Financial information: payment method details (bKash, Nagad, Rocket, Upay, bank transfer), transaction history, deposit and withdrawal records.
• Technical information: IP address, browser type, operating system, device identifiers, referring URLs, and pages visited during your session.
• Behavioural information: gaming activity, bet history, preferred game types, session duration, and frequency of play.

We collect this information when you create an account, make a deposit or withdrawal, contact our support team, or interact with features of the platform. In some cases, we may also collect information from publicly available sources to verify your identity and comply with applicable legal obligations.

3. How We Use Your Information

bh99e uses the personal information we collect for legitimate operational, legal, and service-improvement purposes. Specifically, we may use your data to:

• Create, manage, and maintain your user account; verify your identity during registration and any subsequent account review process.
• Process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, or bank), ensuring funds move securely and accurately.
• Deliver customer support, respond to your enquiries, and resolve any disputes or account issues in a timely and professional manner.
• Send you important service communications including account activity alerts, security notifications, policy updates, and promotional offers where you have opted in.
• Monitor platform activity to detect and prevent fraud, money laundering, underage gambling, and any other activity that violates our Terms & Conditions.
• Analyse aggregated usage data to improve our website performance, enhance user experience, and develop new features tailored to the Bangladeshi gaming audience.

4. Sharing of Your Information

bh99e does not sell, rent, or trade your personal data to any third party for marketing purposes. We may, however, share your information with trusted third parties strictly under the following circumstances:

• Service providers and payment processors: companies that assist us in operating the platform, processing payments (including bKash, Nagad, Rocket integrations), and delivering technical infrastructure. These providers are contractually bound to protect your data.
• Legal and regulatory authorities: where we are required by law, court order, or regulatory directive to disclose user information. We will disclose only the minimum information necessary to comply.
• Fraud prevention and security partners: specialist firms engaged to investigate suspicious activity, protect the integrity of the platform, and safeguard the interests of all registered players.

We require all third parties to maintain appropriate technical and organisational security measures for any personal data they handle on our behalf. We do not authorise them to use your data for their own independent commercial purposes.

5. Cookies and Tracking Technologies

bh99e uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files placed on your device that allow us to recognise your browser, remember your preferences, keep you logged in across sessions, and gather anonymised usage statistics to improve site performance.

You may configure your browser settings to refuse cookies or to alert you when cookies are being sent. Please note that if you disable cookies, some parts of the bh99e platform may not function correctly. We do not use tracking technologies for cross-site advertising or to build personal profiles for sale to marketing networks.

6. Data Security

We take the security of your personal data seriously. bh99e employs industry-standard SSL encryption across the entire platform, ensuring that all data transmitted between your device and our servers is protected from interception. Our internal systems are protected by firewalls, access controls, and regular security audits.

While we implement robust security practices, no method of electronic transmission or storage is 100% secure. We encourage users to choose strong, unique passwords, to never share login credentials, and to contact our support team immediately if they suspect unauthorised access to their account. bh99e will never contact you by email or chat to ask for your password or full financial account details.

7. Data Retention

bh99e retains your personal data for as long as your account remains active or as needed to provide you with our services. We also retain certain data for longer periods where required to meet legal obligations, resolve disputes, enforce our agreements, or maintain accurate financial and audit records. When your data is no longer required, we securely delete or anonymise it in accordance with our internal data management procedures. If you close your bh99e account, you may request deletion of your personal data, subject to any applicable legal retention requirements.

8. Your Rights

As a registered user of bh99e, you have the following rights with respect to your personal data. You may exercise any of these rights by contacting our support team at [email protected]:

• Right of access: you may request a copy of all personal data we hold about you, provided at no charge in a commonly used electronic format.
• Right to rectification: if any of your data is inaccurate or incomplete, you may ask us to correct or update it without undue delay.
• Right to erasure: subject to applicable legal retention obligations, you may request that we delete your personal data when it is no longer necessary for the purpose it was collected.
• Right to restrict processing: you may request that we limit how we use your data in certain circumstances, such as when you contest its accuracy or object to our processing.
• Right to withdraw consent: where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without penalty. Withdrawal does not affect the lawfulness of prior processing.

We will respond to all verified requests within a reasonable timeframe. In cases where a request cannot be fully granted due to conflicting legal obligations, we will explain the reason in writing.

9. Third-Party Services and Links

The bh99e platform integrates with several third-party services essential to its operation, including payment processors (bKash, Nagad, Rocket), game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt), and analytics tools. These third parties operate under their own independent privacy policies, which we encourage you to review. bh99e does not control the data practices of third-party providers and accepts no liability for their actions. Any information you submit directly to a third-party service is governed solely by that party's privacy policy.

10. Minors and Age Restriction

bh99e is strictly a platform for adults aged 21 and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If you believe that a minor has registered on our platform or provided us with their personal data, please contact us immediately at [email protected] so that we can take appropriate action, including account closure and data deletion. Age verification is a mandatory part of our account registration and KYC process, and we reserve the right to request proof of age at any time.

11. Changes to This Privacy Policy

bh99e reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users by email or via an in-platform notification. We encourage you to review this page periodically to stay informed of how we are protecting your data. Your continued use of the bh99e platform after changes are published constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bh99e handles your personal data, please contact our dedicated support team. We are committed to resolving all privacy-related enquiries promptly and transparently.

Email: [email protected] (plain text — not a clickable link). Our team typically responds within 1-2 business days (Bangladesh Standard Time, UTC+6).